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If you want to provide feedback about new services and features, join our user research programme. If you disagree with a gambling business about the result of your gambling transaction, or about the service you have received from them, then you should first make a complaint to them. If you want to complain about a gambling business or need further help please contact us. This licence is also required if any gambling equipment is based in Great Britain.

In such circumstances, the prize winner may within 15 days of the draw claim the prize.23. Should prize winners not present themselves within 90 seconds, and there is no record of the prize winners declining the invitation to be present in the above mentioned register, a re-draw will take place;22. In instances where only one eligible finalist is not present, the casino last draw mechanism, door, box or similar device will be issued to this finalist by default of the other finalists choosing their draw mechanisms, doors, boxes or similar devices;19. Should finalists not present themselves within 90 seconds, and there is no record of the finalists declining the invitation to be present in the above mentioned register, a re-draw for another finalist will take place;17. Participants must register to decline to be present at draws in person.

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In this case, you will need to contact customer support to have it unlocked. Sometimes, the cause of a login issue isn’t related to your credentials but to a technical glitch with your browser or device. The verification team reviews these submissions, and once approved, your account will be fully active, removing any potential restrictions related to KYC checks. This process, known as Know Your Customer (KYC), is essential for preventing fraud, combating money laundering, and promoting responsible gambling.

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